英语翻译您好,我只是想澄清一下关于红利的东西是不是全由您们的部门负责?在3/9/2013 有位顾客拨打我们的热线询问关于

英语翻译
您好,我只是想澄清一下关于红利的东西是不是全由您们的部门负责?在3/9/2013 有位顾客拨打我们的热线询问关于如何提取红利分数,我尝试转让顾客给您的下属名叫（jasmine）,不过她说需要时间查看并且放静音让我等了大概三分钟,我本以为是她的系统出现一些问题而拖了点时间,不过当我们再通话时竟然告诉我根据程序上我们这个部门理应负责协助顾客,我尝试跟她理论说我这个部门从来没协助关于红利的事项,当然我也问了我的经理和同事,他们都一致认同是您们的部门协助顾客,可是她还是坚持说是我们该负责的,我没跟她再闹下去,然后我重拨一次同样的部门寻找第二个员工,（杰克）接听也同意协助顾客并且说这本是他们负责的,其实这只是件小事情,只不过这不是我第一次遭遇您们的员工推卸责任给我们了,而且重点是,（jasmine）花几分钟去寻找理由说这件事理应我们负责,如果我能协助顾客,我又何必拨打您们的部门要求协助呢?总而言之,到底是您的下属有问题还是一场误会?
我要人工翻译,这是谷歌翻译,不准确的

Hello,first I just want to make clear that if your department be responsible for bonus issues?
On 3/9/2013, one customer called our hotline to inquire how to extract the bonus scores, I tried to transfer the customer to your subordinates named (Jasmine), but she said it will take time to check and kept me waiting for about three minutes in mute. And I thought that was her system problems and it might cost some time, but when we got through on the line later, I was told according to the regulation my department should be responsible to assist customer on this case. Then, I tried to explain to her that my department had never participated in the bonus case.And I double confirmed with my manager and colleagues, they also deemed that your department is liable for customer's inquiry, but Jasmine still insisted that my department should help the customer. Finally, I quit to argue with her and I redialed trying to turn to somebody else in your department. And then your colleague named Jack answered, he agreed to help customer and admited it's his responsibility. Actually, this is just a small story, but it is not the first time that I encounter that your staff passing the buck. And the point is, Jasmine took a few minutes to find excuse to assign jobs to us, if I could assist customer, I would not ask for your assistance. Could you please clarify it is your subordinates' problem or just a misunderstanding? Thank you!
再问： 多谢大大的耐心翻译，不过还是有点疑问，“其实这只是件小事情”是不是该翻译成“this is just a small matter" 比较正确？
再答： 你的当然可以，我只是觉得要淡化一点，说得太formal的不太好，毕竟一个公司的