酒店英语情景对话背景：say thank you in english on the phone to a guest

酒店英语情景对话
背景：say thank you in english on the phone to a guest who has stayed with you on business for a week.
一位客人因出差在你们酒店住了一个星期,你用英语在电话中向客人致谢
4人小品,安排四个角色,字数不用太多,发纸条给我好了
说错了是发送消息给我,并且告诉我哪些网站有这方面的素材我很需要,

为什么是四人的?电话对话应该是双方而已的啊?是否除了这个还有别的情节呢?例如,先是我的经理吩咐我去做这件事情,然后我要找客人必先经过他的秘书?我尝试写了一个：
Manager(经理）：Please call this customer within today for thanking him to live in our hotel during his one-week business trip.
Me: Ok, I will do it ASAP within today.
Manager:And ask him for the advice of our service as well.
Me: I see.
(电话中与秘书的对话）
Me：Good morning, this is **(名字) from ** Hotel(酒店名). I'd like to talk with Mr.**(客人名字). He lived in our hotel during his last business trip.
Secretary: Good morning. Please hold on.
(秘书与上司的对话)
Secretary：Mr. **, Ms/Mr.*** from the ** Hotel are on the line now. He/She would like to talk with you. Would you like to receive it?
Mr.**:Ok, pass it to me, thank you.
Secretary: just a minute.
(我与客人的对话)
Me： Good morning, Mr. **. This is ** from ** Hotel. Hope that everything is fine for you and your business.
Mr.**: Thank you very much. Anything I can do for you?
Me:Oh, it is my great honor to represent our hotel to send our gratitude to you for your support so far. I did hope that your last trip to our city is a fruitful one for you.
Mr.**:Thank you so much. And I should also express my gratitude for you good service for that week. All of you are so nice to me and help me a lot.
Me: Thank you for your kind comment. If there is any you would like to tell us about our hotel, please feel free to let me know.
Mr.**: No, thanks. I am sure I will check in your hotel again for my coming trip.
Me: Nice to hear that. We are looking forward to meet you again. It's our pleasure to serve you again. Have a nice day.
Mr.**: You too, bye.
Me: Nice to talk with you, bye.