how to complain the service of a product,through letter or t

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how to complain the service of a product,through letter or talk face to face
don't translate the statement,give your ideas and reasons,thanks

I think you'd better make sure what the problem is before you complain,and then tell the service your problem and point of view.
Actually,u can send e-mail first,if they can't solve the problem online,then you can talk face to face.

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