英语考试通读下面短文,掌握大意,然后从每小题选项中选出填入相应空白处的最佳选项.Not too long ago,an

英语考试
通读下面短文,掌握大意,然后从每小题选项中选出填入相应空白处的最佳选项.
Not too long ago,an incident that happened at Walt Disney touched me greatly.A guest checking out of our Polynesian Village resort(度假胜地)at Walt Disney was asked how she 1 her visit.She told the front desk clerk she had had a (n) 2 vacation,but was heartbroken about 3 several roils of Kodak color film she had not yet developed .At that moment she was particularly 4 over the loss of the pictures she had shot at our Polynesian an Luau,as this was a memory she especially treasured.
Now,please understand that we have no written service rules 4 lost photos in the park.6 ,the clerk at the front desk 7 Disney's idea of caring for our guests .She asked the woman to leave her a couple roils of 8 film,promising she would take care of the rest of our show at Polynesian Luau.Two weeks later tile guest received a 9 at her home.In it were photos of all the actors of our show,10 signed by each performer.There were aim 11 of the public procession (游行队伍) and fireworks in the park,taken by the front desk clerk in her own 12 after work.I happened to know this 13 because this guest wrote us a letter.She said that never in her life had she received such good service from any business.
Excellent 14 does not come from policy handbooks.It comes from people who 15 and from a culture that encourages and models that attitude.
1.A.expected B.realized C.paid D.enjoyed
2.A.disappointing B.wonderful C.uncomfortableD.important
3.A.taking B.dropping C.losing D.breaking
4.A.silly B.nervous C.calm D.sad
5.A.covering B.finding C.making D.keeping
6.A.Excitedly B.Fortunately C.Therefore D.Quietly
7.A.understood B.reminded C.trusted D.discovered
8.A.printed B.shot C.unused D.recorded
9.A.film B.card C.camera D.packet
10.A.frequently B.personally C.alone D.actually
11.A.rules B.pictures C.handbooks D.performances
12.A.case B.work C.time D.position
13.A.story B.place C.photo D.show
14.A.advice B.experience C.quality D.service
15.A.care B.serve C.like D.know

DBCDA BBCDB BCADA