英语翻译Proper telephone etiquette is more important than ever i

英语翻译
Proper telephone etiquette is more important than ever in today's business environment.Much of our business communication takes place on the phone:in the office,at home,in the car,virtually anywhere.In various areas,proper phone technique can make or break deals or relationships.Look at these guidelines that can help you use the phone as a powerful tool.
First is the greeting.When answering the phone for business,be sure to identify yourself and your company.If answering someone else's line,be sure to include their name in your greeting,so that the other party does not think they have reached a wrong number.For example,if Bob Johnson answers Jim Smith's line,he would say:"Jim Smith's line,Bob Johnson speaking" and then take a message or handle the call,depending on how his office works.
When you are the person making the call,be sure to use proper phone etiquette from the start.You want to be sure to be polite to the"gatekeepers"i.e.secretaries,receptionists etc.who answer the phone for your business contact,as they are the ones who have the power to put you through (or not),say,at 4:55 P.M.on Friday,when their boss is getting ready to leave the office.
When you have reached the party,if your call has been expected,remind them of the prior conversation and appointment.People get busy and can seem surprised until you remind them of where they should remember you from.If your call is not expected,unless it will be a short call,ask the party if they have the time for you.If the other person does not have time,briefly state the purpose of your call an ask for an appointment to follow up at a later time.

在现今商业背景下,必要的电话礼节已经变得更加重要.我们许多商务沟通都是通过电话实现的,它发生在办公室,家中,车内以及任何其它地方.在不同地区,适当的电话技巧能够建立或打破交易及关系.下面的几项准则将告诉你如何有效地使用电话：
第一,问候.当接听商务电话时,确保告知对方你的身份和你所代表的公司.如果接听到的是其他人的电话,一定要在你的问候中提及他们的姓名,这样不至于让对方以为自己打错电话.例如,如果鲍勃约翰逊接听了吉姆史密斯的电话,他应当回复说：“这是吉姆史密斯的电话,我是鲍勃约翰逊”,然后根据办公室工作情况,进行留言或者处理该业务.
当你是电话呼叫人,确保一直使用恰当的电话礼节.一定要礼貌对待接听你业务联系电话的“把关人”如秘书、接待员等,因为他们有权决定你是否能通过他们到达上级,尤其在下午4点55的时候,她们的老板已经准备下班.
当你和对方接通电话时,如果你这通电话已经提前预约,要提醒对方先前的谈话和这次预约.由于一般人都会因为繁忙而讶异于是否有此事的存在,所以你必须在他们想起之前提醒他们.如果你的电话并没有提前预约,你要简短地询问对方是否有空.如果对方没有时间,简述你来电的目的,以及未来的会面要求.